The Breakfast of Champions

People often ask me ‘why’? ‘why do you do what you do?’

My answer is simple– for the deep, profound satisfaction for having made a difference in the lives of my clients. How do I know? By their feedback. 

Good words are worth much, and cost little. George Herbert

Previously I taught feedback skills using the Whale Done approach by Ken Blanchard. He reiterates the powerful ratio of positive reinforcing feedback to constructive / negative feedback of 4:1. Unfortunately most feeback is ‘gotcha’ - when something is done ‘wrong’ not, ‘right’.

Take a moment to think of the last time you complimented someone. Or received a compliment. If it wasn’t today it is too long ago.

When someone does something good, applaud!  You will make two people happy. Samuel Goldwyn

 Positive feedback highlights what someone did well that you would like them to do again.  Giving it makes cents.

Employees who report receiving recognition and praise within the last seven days show increased productivity, get higher scores from customers, and have better safety records. They’re just more engaged. Tom Rath

Today is National Encouragement Day. I invite you to make a conscious effort to offer specific timely positive feedback to at least 5 people. You will be glad you did.